When we are seeking input or feedback from an audience it is important that you adequately ‘tell’ them about the topic you seek their feedback on, so we recommend you review the ‘tell’ engagement type as you develop your approach to ‘ask’ for input.

The following content assumes you’ve already taken into account the ‘tell’ considerations of audience, medium and channel for content delivery and are now exploring some approaches to collect the input of others.

What are you looking to get out of the process?

Consider the nature of what you are seeking consultation on as this will inform your approach.

  • What forms of feedback are you looking for? (e.g. Written or verbal, formal or informal, general or specific, etc.)
  • Who are the most important or relevant people to seek feedback from?
  • Can your desired outcomes be achieved by presenting content (live or recorded) and responding to questions 3?
  • Are you looking for comments or feedback on a particular document 3?
  • Do you want responses to a specific question set through a survey? Or are you looking for detailed submissions?

How do you anticipate using the input?

Thinking ahead to how you will use the input can greatly improve the efficiency of your process design and refine the lines of enquiry you invite.

For example, if you are looking to utilise specific and technical feedback on a design, you would want to be able to easily consolidate that feedback against the element it relates to. Alternatively, if you are looking to understand community perspectives on a topic then your line of enquiry might be broader and you might want to gather information and opinions using technology such as natural language processing algorithms.

You may also want to consider the following:

  • What forms of feedback are you looking for? (e.g. Written or verbal, formal or informal, general or specific, etc.)
  • Who are the most important or relevant people to seek feedback from?
  • Can your desired outcomes be achieved by presenting content (live or recorded) and responding to questions 3?
  • Are you looking for comments or feedback on a particular document 3?
  • Do you want responses to a specific question set through a survey? Or are you looking for detailed submissions?

You’re ready to develop your approach

Once you have ascertained the nature of what you’re seeking to ask for input on and the most appropriate platform, move to Developing Your Approach and bring in concepts from the ‘tell’ engagement type as you see fit.

Curated Resources

Where to from here?

Discuss – Engagement Type

Facilitation

Home –– Field Guide –– Designing Better Engagements –– Ask – Engagement Type